Integration with Bitrix24 and CRM

Bitrix24CRM

Integration with CRM systems allows you to automatically transfer orders and customer data from your store to CRM for effective sales management.

Bitrix24

Integration options

  • Automatic creation of transactions for a new order
  • Synchronization of customer contacts
  • Notifications to managers about new orders
  • Sales funnel tracking

Connection

  1. Register with Bitrix24 (free version available)
  2. Create an incoming webhook in Bitrix24 settings
  3. In ecom.md go to Integrations → Bitrix24
  4. Enter the webhook URL
  5. Configure what data to transfer

Setting up fields

Match order fields with Bitrix24 fields:

  • Buyer's name → Contact
  • Phone → Contact phone number
  • Email → Contact Email
  • Order amount → Transaction amount
  • Products → Transaction Products

AmoCRM

A similar integration is available for AmoCRM:

  1. Get an API key in AmoCRM settings
  2. Set up integration in ecom.md
  3. Orders will be automatically created as transactions

Benefits of CRM integration

  • Unified customer base
  • Automation of routine processes
  • Sales analytics
  • History of interaction with the client
  • Repeat sales management

article.helpfulQuestion