Categories of bug severity and time frames for fixing them
1. Critical (Blocking)
Description:
Bugs due to which the site does not work completely or basic functions are blocked (for example: it is impossible to place an order, errors during online payment, the site does not load).Impact: All users affected/direct financial loss.
Correction time: maximum2–4 hours** from the moment of discovery.
2. Serious (Major)
Description:
Significant problems that affect important functionality, but do not completely block the work (for example: the form does not submit, some pages throw errors, moderate security problems).Impact: A significant portion of users are affected.
Correction deadline: *within a sprint (week).*
3. Medium
Description:
Bugs that affect the user experience, but there are workarounds (for example: incorrect display in some browsers, buttons do not work correctly on mobile devices, unclear error messages).Impact: Users may continue to use the site, but the experience will be reduced.
Correction time: 10-20working days**.
4. Minor
Description:
Cosmetic bugs or errors with very low impact (for example: typos in the text, incorrect icon alignment, incorrect spacing between sections).Impact: Slight discomfort for the user, but functionality and finances do not suffer.
Remediation Timeline: 10-30 business days (or as time allows in the sprint).
5. Enhancements
Description:
These are not bugs, but suggestions for optimization or adding new features (for example: additional options, code refactoring, interface/UX improvements).Impact: Does not affect the current operation of the site.
Deadline: planned in backlog/future sprints.
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