Technical Support

* * * ## Categories of bug severity and time frames for fixing them ### 1\. **Critical (Blocking)** * **Description:** Bugs due to which the site does not work completely or basic functions are blocked (for example: it is impossible to place a...

If you have any questions or problems with the operation of the ecom.md platform, our support team is ready to help. ## Methods of contact ### Telegram bot The fastest way to get help is through our Telegram bot. The bot automatically searches the...

ecom.md has a system of error classification and guaranteed response time (SLA - Service Level Agreement). ## Error levels ### Critical (P1) **Description:** The site is completely unavailable or basic functions do not work (place orders, payment,...

work via .json files

Here are the answers to the most frequently asked questions from users of the ecom.md platform. ## Store management ### How to change the logo? Go to **Site Settings → Global Settings** and upload a new logo in the appropriate field. The recommend...