Order management is a key process in the operation of an online store. This article describes the full cycle of order processing in ecom.md.
Receiving an order
When a buyer places an order on the website:
- The order appears in the Orders and customers → Orders section with the status “New”
- The administrator receives an email notification
- The buyer receives confirmation by email
Order processing
Open your order to see:
- Buyer details - name, phone, email
- Delivery address - full address or pickup point
- Order contents — list of goods, quantity, prices
- Payment method — selected method
- Comment – notes from the buyer
Order statuses
Manage your order by changing statuses:
- New - the order has just arrived
- Confirmed - order accepted, goods reserved
- In processing - the order is being collected
- Sent – handed over for delivery
- Delivered – the buyer has received the order
- Canceled - order cancelled.
Order actions
- Change composition - add or remove products
- Change address - update delivery details
- Create an invoice - when integrated with a delivery service
- Send notification - the buyer will receive an SMS/email about the status change
Order reports
Statistics are available in the orders section:
- Number of orders per period
- Average bill
- Popular products
- Conversion by status