The loyalty system in ecom.md allows you to create a program to reward regular customers through cumulative discounts and bonus points.
How the loyalty system works
Shoppers accumulate points for purchases. Points can be used as a discount on future orders. The more purchases, the higher the customer level and the cashback amount.
Client levels
Set up several loyalty levels:
Basic
- Entry level for all clients
- Cashback: 1-2% of the purchase amount
- No minimum threshold
Medium
- Activated upon accumulation of a certain amount of purchases (for example, from 5000 MDL)
- Cashback: 3-5%
- Additional discount on certain categories
Gold
- For the most active buyers (for example, from 15,000 MDL)
- Cashback: 5-10%
- Priority shipping
- Personal offers
Settings in the control panel
Go to Marketing → Loyalty system:
- Enable a loyalty system
- Set transition levels and thresholds
- Set up the cashback percentage for each level
- Determine which products are eligible for the program
Score history
In the Orders and Customers → Loyalty Points History section, track:
- Earning points for purchases
- Write off points when paying
- Current balance of each client
- Statistics by level