Order statuses help you track what stage each order is at. ecom.md has a status system for organizing the work process.
Main statuses
New
The order has just been created by the customer. Requires Attention - Please check product availability and contact buyer to confirm.
Confirmed
The order has been accepted for processing. The goods are reserved in the warehouse. The buyer is notified that the order has been accepted.
In processing
The order is at the assembly stage. Items are picked, packaged and prepared for shipment.
Sent
The order has been transferred to the delivery service. If integration with the carrier is connected, the buyer receives a tracking number.
Delivered
The order was successfully delivered to the buyer. This is the final positive status.
Canceled
The order was canceled - at the initiative of the buyer or the store. Enter the reason for cancellation for statistics.
Return
The buyer returned the goods. The order has been transferred to return status for processing.
Status management
- Change of status is available in the order card
- When the status changes, you can send a notification to the buyer
- The history of status changes is saved
- Filter orders by status for quick search
Recommendations
- Process new orders within 1-2 hours
- Always notify the buyer when the status changes
- Use filters to organize your work: process “New” first, then “Confirmed”